Service Design

Photo of Hillary Coghlan
Marketing & Service Design StrategistTriangle Marketing

Biographical Info

Hillary is a Marketing and Service Design Strategist and helps organisations to foster growth and innovation. Consultation, mentoring, training and facilitation are among the many services Hillary provides.  By focusing on customer needs and working across all disciplines in the organisation, Hillary designs strategies which meet those needs effectively. Research, Management, Marketing and Service Design are among the many disciplines and expertise she brings to determine innovative growth plans and strategies.

Hillary’s previous experience includes various roles over 25 years in the public, private and voluntary services sectors at national and local level in Ireland, UK and Australia in industries such as Health Education/Promotion, Communications, Leisure, Golf, Professional Practice, Research & Development and Event Management.  Recently Hillary established her own business, Triangle Marketing, specialising in service design and services marketing for SMEs and Micro-enterprises.

Included in her qualifications is a Master of Science in Digital Marketing, a H.Dip (Business)  in Service Design and Innovation, and a Postgraduate Diploma in Management Studies. She is a student of UCD’s Innovation Academy. Hillary is also a qualified trainer and a member of the Marketing Institute of Ireland.

Categories: Service Design
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Photo of John Tierney
CopywriterScriptorium Writing Services

Biographical Info

Scriptorium Writing Services is based in Waterford, Ireland. It offers writing services for businesses, organisations and individuals. Our services will help create and develop a connection with your audience through the written word. John Tierney, a Waterford man born and bred, founded the company. He has a background in marketing and public relations. The business was born out of a love of the English language and a desire to find and apply the right words to convey a message that connects with the reader. Scriptorium Writing Services works with businesses, organisations and individuals to develop their written communication.

Mr. Tierney wants to help businesses, organisations and individuals with their written communication. This work reflects well as it shows time and thought has been taken to ensure that written communication can be understood. This allows the reader to absorb the message and helps to create a connection between you and the reader. Our blog, the Red Pencil, has articles that will help businesses to improve their written communication while obtaining insights into communicating for business.

Categories: Service Design
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Photo of Peter Windle
Digital StrategiestRikon
Website: Rikon

Biographical Info

I am a Digital Strategist based in RIKON in Waterford Institute of Technology with over 10 years of experience working for startups, web development companies and Ireland’s largest content producer RTÉ. I also 17 years of experience in the radio and media industry. My position in RIKON is focused on helping clients across all sectors exploit the Internet as a route to market and to assist them in developing a strategy that will shape how they do business online.

I provide a range of consultancy services including online channel reviews, customer engagement and internationalisation strategies and I liaise with third party developers to ensure my clients get the maximum return on investment for any design or digital project. My work in RIKON is focused on three main areas; business strategy, mechanisms for customer/client engagement and optimising our client’s digital footprint. At the end of a project my clients will have a detailed, bespoke Digital Strategy, a roadmap including timelines for delivery and support with implementation and training. It’s all about empowering clients by giving them the information and tools they need to increase performance and return on investment across their digital channels.

Categories: Design Management, Service Design
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